Cancellation & Refund Policy
1. Cancelling an order
- Before we accept it — you can ask us to cancel an order while its status in the app is "New Order". Contact us with the order number; we cancel it and refund any amount paid in full.
- After we accept it — once an order is accepted we start preparing it, and it can no longer be cancelled by the buyer.
- Unpaid online orders are cancelled automatically if payment is not completed within 30 minutes.
- Cancelled by us — we may cancel an order (for example if an item is out of stock or details cannot be verified). Anything you paid for it is refunded in full.
- An order billed in two parts is always cancelled as a whole.
2. Damaged, wrong or missing items
- Please check your parcel when it arrives. If an item is damaged, wrong or missing, tell us within 48 hours of delivery with your order number, photos and, if possible, an unboxing video.
- After checking, we will replace the item or refund it — whichever we agree with you.
3. Returns
Because goods are sold in bundles to businesses, we do not accept returns or exchanges for other reasons (for example change of mind or slow sale), unless we agree to it in writing beforehand.
4. How refunds are paid
- Online payments — refunded to the original payment method (card, UPI, net banking) through Razorpay, usually within 5–7 working days after the refund is approved. Your bank may take a little longer to show it.
- Credit (postpaid) accounts — the amount is adjusted in your account balance with us.
- When an order is cancelled, its bill is cancelled too and the stock is released.
5. Contact
For cancellations and refunds, contact us on 9510096666 or at app.poshak@gmail.com — see Contact us.